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tabling member › label	Biography information for Martyn Day
answer › answer text	%3Cp%3ETelephony is our customers%E2%80%99 primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times, deploying resources accordingly to support service levels wherever this is possible.%3C/p%3E%3Cp%3EHowever, due to recent higher volumes of calls than forecast, from the 24th of April and throughout May, we are deploying dedicated telephony specific resource to the Personal Independent Payment telephony lines which will give better support when dealing with sudden increases in traffic.%3C/p%3E
min answer › question first answered	2024-03-22T14:10:23.127Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1701551

registered interest

date

16/04/2024

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Social Security Benefits: Disability

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the adequacy of waiting times to speak to the Disability Service Centre.

tabling member constituency

Linlithgow and East Falkirk

tabling member printed

Martyn Day

uin

22084

answer

is ministerial correction

date of answer

23/04/2024

answer text

<p>Telephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times, deploying resources accordingly to support service levels wherever this is possible.</p><p>However, due to recent higher volumes of calls than forecast, from the 24th of April and throughout May, we are deploying dedicated telephony specific resource to the Personal Independent Payment telephony lines which will give better support when dealing with sudden increases in traffic.</p>

answering member constituency

Mid Sussex

answering member printed

Mims Davies

question first answered

23/04/2024 13:23:14

answering member

4513

	label	Biography information for Mims Davies

tabling member

4488

	label	Biography information for Martyn Day